Our Contact Center Comes with All the Tools You Need

Simple, modern and a clear with all necessary functions on one view.

Reporting in the Contact Center or by using the data in the CRM or in BI.

Admin setting panels are easy to use and manage.

Welcome your customers with pre-recorded messages and choose a waiting music.

Make it easier for the customer and forward the call straight to the right skilled agent - e.g. "Choose 1 for English, 2 in German...".

Keep the customer on hold until an agent becomes available.

Forward the call to any number: to another agent, a mobile phone number or out-of-the-office number.

An alert of an incoming call will pop up on the agent's screen and the agent can answer with just one click.

The customer can leave callback request and all the agents in the call group can return the call.

See the call times, contact's and agent's names and listen to the call recordings.

Don't miss any information and learn from the calls. One record can be cut into sections ad hoc during the call.

If the caller number is saved to the CRM the agents will immediately see the name, title, and company before answering the call.

Create contacts from unknown numbers to enrich your data and know more about your customers.

Agents can have multiple outbound caller IDs and they change the active ID at any point.

The agent can choose their status: e.g. active, busy, on lunch, on holiday. Status options can be edited in the admin settings.

Click the number and start the call immediately.

Don't lose any information - when there is a record of the call, the agent can always go back to double-check.

You can set up scripts and surveys for campaigns to support the agents in their calls.

The agents can browse and book meetings in the calendars of others.

Design material packages that can be sent by the agent during calls.

Agent can freely write notes about the call.

Call Center uses the data from your CRM and vice versa: you can use the Contact Center data for e.g. reporting in the CRM.

The agent can filter and sort the list of contacts by different fields and values.

See the history of the contact - when agents have tried to reach them; notes, surveys etc. about them...

On their own homepage, the agent can easily see statistics about their calls and their active callbacks.

The agent can belong to more than one call group and always still know to which group the active call came to.

Add fields to meet the needs of the agents' everyday work.

Configure business hours for each call group.

In the case of absence of holders of direct numbers, the calls can be routed to other numbers, e.g. the main call queue.

Choose the active call results or create new ones for each group or campaign.

Don't miss any calls, after a certain time the call can be forwarded to another number if the number holder is unable to answer.