Suomen Tilintarkastajat
– Finnish Association of Authorised Public Accountants
Suomen Tilintarkastajat ry, Finnish Association of Authorised Public Accountants, represents all approved auditors in Finland. Over 90 % of all the auditors are members of the Association and the total number of members is about 1 500.
ST-Akatemia Oy is a limited liability company fully owned by the Association and specialized in competence development in the field of financial reporting.
Challenge
ST needed to find a solution that would benefit the needs of both organizations: membership and sales management, order processes and educational needs all easily collaborating in one system. The main need was simply to keep the member and customer data close to the products and services they offer and save resources by automating different processes.
Solution
The main functionality of ST’s CRM-service is the management of their customer and member registers on the contact level. Their event management is maintained in CRM-service’s Invitation Event Portal, while enrollments can be delivered through member portal or with web-forms. Sales order and invoice management are included in the system, therefore ST can benefit the accumulated data to their targeted marketing purposes. With agile integration methods, online bookshops, accounting, CEM and outsourced product storage unit all get up-to-date information directly from CRM.
150
Events annually
7 000
Publication orders annually
1 500
Membership Portal users
Specialities
- Self-Service Portal for members
- Training enrollments
- Online publication management
Integrations
- Liana CEM
- Accounting, Emce Solution Partner Oy
- Product storage and shipment
- Online bookshops
